PRIVACY POLICY

1. Who we are

  1. Montagne Magique is the trading name of MM Ski School Nendaz Sàrl, Route de la Télécabine 69, CH-1997 Haute-Nendaz, Switzerland (company register CHE-323.568.508). We are responsible for the personal information described in this statement.
  2. The privacy of our clients is important to us. This statement explains what personal information we collect, why we use it, who we share it with and what rights you have, in line with the Swiss Federal Act on Data Protection.
  3. For any question or request about your personal information, contact us at info@montagnemagique.com or +41 78 236 32 40. We will promptly acknowledge and investigate any concern about how we handle your information.

2. What information we collect

We collect information you give us when you book, and information that arises during your lessons:

  1. Contact details: name, address, email address and telephone number of the person booking.
  2. Skier details: names, ages or dates of birth, skiing ability and any requests for each person in the booking, including children.
  3. Booking and payment details: lessons booked, dates, invoices and payment records. We do not store full card numbers.
  4. Health and safety information: any medical condition, allergy or other information you tell us about so we can teach safely, and details of any accident or incident during a lesson.
  5. Photos and videos taken during lessons (see section 5).
  6. Messages you send us by email, phone, WhatsApp or our website.

3. Why we use it

We use your information only to:

  1. Manage your booking, send invoices and confirmations, and take payment.
  2. Match each skier with the right instructor, group and level.
  3. Keep skiers safe and respond to any accident or incident.
  4. Contact you about your lessons, including changes due to weather or conditions.
  5. Meet our legal and accounting obligations.
  6. Send you news and offers, but only if you have agreed, and you can opt out at any time.

We ask for health information only where it matters for safety, and we share it only with your instructor and, in an emergency, with rescue or medical services.

4. Who we share it with

We never sell your information. We share it only where needed:

  1. Our instructors, who receive the details they need to teach your lesson.
  2. Service providers who help us run the business, such as our email and file storage provider (Google), our website host, our bank (Banque Raiffeisen), our payment-link and card provider (SumUp), and our accountant. They may use your information only to provide their service to us.
  3. Partner ski schools, if we book lessons with them on your behalf.
  4. Rescue, medical or emergency services, if there is a threat to your or another person’s health and safety (for example if you are injured) and you are unable to give consent.
  5. Authorities, where the law requires it.

Some of these providers, including Google, may store information outside Switzerland, in the European Union or the United States. Where they do, we rely on countries recognised as having adequate data protection, or on safeguards such as the Swiss-US Data Privacy Framework or standard contractual clauses.

5. Photos, marketing and our website

  1. Instructors may take photos and videos during lessons to give you feedback. We may also use them on our website and social media, unless you tell us you would prefer we did not. Just let your instructor or our office know, at any time.
  2. We will only send marketing emails if you have agreed. Every email includes a way to unsubscribe.
  3. Our website uses cookies to work properly and, with your consent, to understand how visitors use it [e.g. Google Analytics – confirm what your site uses]. You can control cookies in your browser settings.

6. Security and how long we keep it

  1. We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification and disclosure.
  2. We keep booking and contact details for as long as needed to manage your bookings and stay in touch with you as a client.
  3. Invoices and payment records are kept for 10 years, as Swiss accounting law requires.
  4. Accident and incident records are kept for as long as needed for any insurance or legal claim.

7. Your rights

  1. You can ask us at any time to see the personal information we hold about you, to correct it, or to delete it where we no longer need it. You can also withdraw any consent you have given, for example for photos or marketing.
  2. To make a request, email info@montagnemagique.com. We will reply within 30 days.
  3. If you are not satisfied with our response, you can contact the Swiss Federal Data Protection and Information Commissioner (FDPIC) at www.edoeb.admin.ch.
  4. We may update this statement from time to time. The latest version is always on our website.
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